De-escalation & Management of Workplace Conflict

CE Hours: 4.0
Instructor: Hailey Shafir, LCMHCS, LCAS, CCS & Maximilian Shafir, MSW, LCSW

A Live, Interactive Webconference
Wednesday, September 20th, 2023, via Zoom Interactive Webconference

A multitude of unique stressors contribute to the high prevalence of burnout in the field of mental health. Interpersonal conflict is one of the most common contributing factors to burnout, but seldom receives attention in burnout prevention initiatives and training. Unaddressed, workplace conflict and burnout can contribute to a multitude of problems related to performance, service delivery, quality of care, workplace culture, and turnover. 

In this four hour training, clinicians will learn about the most common types of workplace conflict and the factors that contribute to them. Participants will learn about different communication and conflict styles, including counterproductive behaviors and defense mechanisms that can escalate workplace conflicts. Information will also be presented about specific conflict resolution, de-escalation, and mediation skills employees and managers can use to address conflict more effectively in the workplace.

As a result of participating in this training, attendees will be able to:

  1. Identify one or more common causes of workplace conflict 
  2. Identify and explain the 5 different conflict-management styles 
  3. Identify three or more potential consequences of workplace conflict 
  4. Describe the steps involved in effective workplace conflict resolution


  • 8:30am-8:45am: Introductions & overview of agenda & course format
  • 8:45-10:30 am: Overview of the research on workplace conflict, types, and effects/consequences
  • 10:30 – 10:45 : Break
  • 10:45-12:00 pm: Effective conflict management & resolution skills for the workplace
  • 12:20-12:30pm: Wrap up, summary, and Q & A

This is an intermediate level course. The target audience is behavioral health professionals working within an Ecosystemic Family Therapy Model. This is a live synchronous distance learning activity conducted in real time, allowing for simultaneous participation of participants and instructors from different locations.

About The Trainers

Hailey Shafir is a licensed clinical mental health counselor, a licensed addiction specialist, and a board-approved clinical supervisor for newly licensed mental health and addiction counselors. She has more than a decade of experience providing counseling, developing programs for at-risk youth, people struggling with addictions, and providing training and supervision for clinicians. She is the owner of several businesses including Keep Counsel, Plan-it Therapy, IndyWind, and Therapy Cred. Hailey is also a content writer and medical peer reviewer for, the National Drug Helpline, Choosing Therapy, Rehab Adviser, Searchlight, Social Pro Now, and other sites, and has worked to develop online recovery apps and programs for people struggling with addictions and impulse control disorders.

Maximilian Shafir is a licensed clinical social worker with over a decade of clinical experience working in mental health. He provides individual and family therapy to people struggling with issues like anxiety, PTSD, mood disorders, and co-occurring IDD. Max is also a board approved clinical supervisor for provisionally licensed social workers, and regularly provides mentorship and training to new clinicians. In the past, he has helped to develop and manage a variety of community-based mental health programs aimed at supporting at-risk youth, families, and individuals within North Carolina. Max is also the co-owner of Therapeutics Inc and Therapy Cred, where he provides consultation and training to agencies, universities, and other institutions involved in the provision of mental health services in NC. He is the Executive Chair of the NC Legislative Breakfast on Mental Health and sits on a number of other boards including the Juvenile Crime Prevention Committee.

Frequently Asked Questions
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