De-escalation & Management of Workplace Conflict

A Live, Interactive Webconference
Wednesday, September 20th, 2023, via Zoom Interactive Webconference
8:25am-12:35pm

A multitude of unique stressors contribute to the high prevalence of burnout in the field of mental health. Interpersonal conflict is one of the most common contributing factors to burnout, but seldom receives attention in burnout prevention initiatives and training. Unaddressed, workplace conflict and burnout can contribute to a multitude of problems related to performance, service delivery, quality of care, workplace culture, and turnover.

In this four hour training, clinicians will learn about the most common types of workplace conflict and the factors that contribute to them. Participants will learn about different communication and conflict styles, including counterproductive behaviors and defense mechanisms that can escalate workplace conflicts. Information will also be presented about specific conflict resolution, de-escalation, and mediation skills employees and managers can use to address conflict more effectively in the workplace.

As a result of participating in this training, attendees will be able to:

Identify one or more common causes of workplace conflict
Identify and explain the 5 different conflict-management styles
Identify three or more potential consequences of workplace conflict
Describe the steps involved in effective workplace conflict resolution

Agenda

8:30am-8:45am: Introductions & overview of agenda & course format
8:45-10:30 am: Overview of the research on workplace conflict, types, and effects/consequences
10:30 – 10:45 : Break
10:45-12:00 pm: Effective conflict management & resolution skills for the workplace
12:20-12:30pm: Wrap up, summary, and Q & A

This is an intermediate level course. The target audience is behavioral health professionals working within an Ecosystemic Family Therapy Model. This is a live synchronous distance learning activity conducted in real time, allowing for simultaneous participation of participants and instructors from different locations.

About The Trainers

Hailey Shafir is a licensed clinical mental health counselor, a licensed addiction specialist, and a board-approved clinical supervisor for newly licensed mental health and addiction counselors. She has more than a decade of experience providing counseling, developing programs for at-risk youth, people struggling with addictions, and providing training and supervision for clinicians. She is the owner of several businesses including Keep Counsel, Plan-it Therapy, IndyWind, and Therapy Cred. Hailey is also a content writer and medical peer reviewer for Addictions.com, the National Drug Helpline, Choosing Therapy, Rehab Adviser, Searchlight, Social Pro Now, and other sites, and has worked to develop online recovery apps and programs for people struggling with addictions and impulse control disorders.

Maximilian Shafir is a licensed clinical social worker with over a decade of clinical experience working in mental health. He provides individual and family therapy to people struggling with issues like anxiety, PTSD, mood disorders, and co-occurring IDD. Max is also a board approved clinical supervisor for provisionally licensed social workers, and regularly provides mentorship and training to new clinicians. In the past, he has helped to develop and manage a variety of community-based mental health programs aimed at supporting at-risk youth, families, and individuals within North Carolina. Max is also the co-owner of Therapeutics Inc and Therapy Cred, where he provides consultation and training to agencies, universities, and other institutions involved in the provision of mental health services in NC. He is the Executive Chair of the NC Legislative Breakfast on Mental Health and sits on a number of other boards including the Juvenile Crime Prevention Committee.

Frequently Asked Questions
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Skills for Working with Clients Who Have Intellectual Disabilities

A Live, Interactive Webconference
Wednesday, June 7, 2023, via Zoom Interactive Webconference
8:25am-12:35pm

Working with clients who have intellectual disabilities (IDD) can complicate treatment in several ways, requiring clinicians to develop different skills, approaches, and resources. This training provides an overview of the more common types of childhood IDD and the wrap-around supports, resources, and skills needed to coordinate care and foster the development of life skills. This training will provide tips on how to adapt ESFT and other forms of individual and family therapy to meet the needs of clients and families with IDD. Videos and case examples are used to demonstrate ideas and principles. Also, information is provided about how to find and access IDD resources.

As a result of participating in this training, attendees will be able to:

Explain the common features, symptoms, and behaviors seen in youth with conditions impacting intellectual functioning.
Identify methods, such as FBAs, for assessing needs by examining levels of functioning and impairment.
Describe applications of family therapy, like ESFT, to meet the needs of clients with IDD and their families.
Identify resources or services available for children and families with diagnosed IDD.

Agenda

8:25am-10:30am: Focus on Objectives 1 & 2
10:30am-10:40am: Break
10:40am-12:35pm: Focus on Objectives 3 & 4

About the Trainers

Maximilian Shafir is a licensed clinical social worker with over ten years of experience in the field of mental health and intellectual disabilities. In addition to his clinical practice, Mr. Shafir serves in a variety of roles. He is a board-approved clinical supervisor for newly licensed social workers, has managed an intensive, in-home program, and provides clinical training. Mr. Shafir specializes in family therapy, trauma-informed treatment, and wrap-around care for at-risk youth, families, and those with co-occurring MH/IDD needs. He is the executive chair of the annual Legislative Breakfast on Mental Health and serves on the board of the NC Juvenile Crime Prevention Council, as well the oversight committee for the NASW’s continuing education program. He is the co-owner of Therapeutic Inc, Plan-it Therapy, and Therapy Cred.

Larry Wright Jr, LCSW, has ten years’ experience working in a variety of community-based settings treating neurotypical and neurodivergent children, adolescents, and adults. He currently serves as an Outpatient Therapist and Community Trainer with Horizon Integrated Wellness Group in North Carolina. His clinical work is trauma-informed and strength-based. Mr. Wright has experience and training with a variety of therapeutic approaches, including Expressive/Play Therapy, DBT (Dialectical Behavioral Therapy), and Motivational Interviewing.

Treating Youth Living In Under-Organized Families

A Live, Interactive Webconference
Thursday, June 15, 2023, via Zoom Interactive Webconference
8:25am-12:35pm

Life in the home for children living in under-organized families is marked by inconsistency and chaos. Caregivers are often distracted, disengaged, and absent from the home, leaving children at high risk for emotional neglect, and sometimes abuse. The nature of emotional neglect and emotional detachment are described in detail, as well as its emotional and behavioral impacts. Clips from films and family sessions are used to highlight the internal experience of emotionally neglected youth and how to best support them in engaging in an emotionally focused therapeutic process.

As a result of participating in this training, attendees will be able to:

Recognize the characteristics of under-organization in families
Describe the link between family under-organization, emotional neglect, and children’s presenting problems.
Identify the most common survival skills youth develop as a result of living in under-organized families.
Describe strategies for emotionally engaging distrustful, detached youth in treatment.

Agenda

8:25am-10:30am: Focus on Objectives 1 & 2
10:30am-10:40am: Break
10:40am-12:35pm: Focus on Objectives 3 & 4

Skills for Working with Resistant Clients

A Live, Interactive Webconference
Wednesday, March 8, 2023, via Zoom Interactive Webconference
8:25am-12:35pm

Resistance and defensiveness can be a normal part of the treatment process for behavioral health providers working in the community. Regardless of experience level, clients who present as resistant, defensive, or disengaged can be challenging. In this workshop, common presentations of resistance are identified, as well as the ways each can impact treatment. A framework is provided for understanding what gives rise to client resistance, identifying contextual factors in the therapeutic relationship, as well as what the client brings via their relational history and personality style. This workshop provides approaches and techniques behavioral health providers can use to overcome resistance, repair ruptured alliances, and foster engagement with distrustful clients. Attendees will learn about common defense mechanisms and ways to skillfully deal with them in treatment using evidence-informed, best practice guidelines drawn from Person-Centered Care and Motivational Interviewing. Specific case examples and illustrations will be used to highlight concepts and principles

As a result of participating in this training, attendees will be able to:

Identify three common types of defense mechanisms and give an example of how each can show up and interfere with individual and family therapy.
Identify three or more common sources of resistance and defensiveness in individual and family therapy.
Describe applications of Person-Centered Care to building rapport and repairing therapeutic ruptures
Describe applications of Motivational Interviewing to engagement and buy in, as well as resistance/non-engagement

Agenda

8:25am-10:30am: Focus on Objectives 1 & 2
10:30am-10:40am: Break
10:40am-12:35pm: Focus on Objectives 3 & 4

About The Trainer
Hailey Shafir is a licensed clinical mental health counselor, a licensed addiction specialist, and a board-approved clinical supervisor for newly licensed mental health and addiction counselors. She has more than a decade of experience providing counseling, developing programs for at-risk youth, people struggling with addictions, and providing training and supervision for clinicians. She is the owner of several businesses including Keep Counsel, Plan-it Therapy, IndyWind, and Therapy Cred. Hailey is also a content writer and medical peer reviewer for Addictions.com, the National Drug Helpline, Choosing Therapy, Rehab Adviser, Searchlight, Social Pro Now, and other sites, and has worked to develop online recovery apps and programs for people struggling with addictions and impulse control disorders.

Recognizing Maladaptive Structural Patterns
In Families

A Live, Interactive Webconference
Thursday, 10/26/22, Venango County Human Services via Live Interactive Zoom
8:30am-12:30pm

In systemic therapies, a major focus of assessment when treating children and adolescents with severe emotional and behavioral problems is the relational context of the family. The link between family functioning and the course of child problems is well-established in the empirical literature. This workshop focuses on the use of informal direct clinical observation of family interactions to identify structural patterns related to enmeshment, under organization, and coercive/authoritarian parenting. Implications for family treatment direction is provided for each of the three maladaptive structural patterns described in the training.

Objectives

As a result of participating in this workshop, therapists will be able to:

Explain the nature of family structure
Identify three maladaptive family structures linked to SED in children and adolescence.
Describe interactional patterns that distinguish each maladaptive family structure
Describe how family structure can be used to organize treatment

Agenda
8:30am-12:30pm: Objectives 1-3

This is an intermediate level course. The target audience is behavioral health professionals. This is a live synchronous distance learning activity conducted in real time, allowing for simultaneous participation of participants and instructors from different locations.